Privacy Policy

Last updated: May 10, 2026

1. Introduction

whispering-route ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website whispering-route.com and use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our services:

• Personal identification information (name, email address, postal address)
• Financial information relevant to benefit applications
• Medical information necessary for benefit claims
• Employment history and household composition details
• Any other information you choose to provide in forms or correspondence

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and website navigation paths

3. How We Use Your Information

We use collected information for the following purposes:

• To provide benefit application and advisory services
• To communicate with you regarding your case
• To prepare and submit applications to government agencies
• To represent you in appeals and tribunals
• To improve our website and services
• To comply with legal obligations
• To send service updates and administrative information

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract performance: Processing necessary to fulfill our service agreement with you
• Consent: Where you have given explicit consent for specific processing activities
• Legal obligation: Where required by law to retain or share certain information
• Legitimate interests: For business operations that don't override your fundamental rights

5. Information Sharing and Disclosure

5.1 Government Agencies

We share your information with relevant government bodies (DWP, HMRC, local councils) as necessary to process your benefit applications and appeals.

5.2 Medical Professionals

With your consent, we may contact your GP or medical specialists to obtain evidence supporting your claims.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation.

5.4 Service Providers

We may share information with trusted third-party service providers who assist in operating our website or conducting business, under strict confidentiality agreements.

5.5 No Sale of Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encrypted data transmission (SSL/TLS)
• Secure document storage systems
• Access controls limiting who can view your information
• Regular security assessments and updates
• Employee confidentiality agreements

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal obligations (typically 6 years for financial records)
• Resolve disputes and enforce agreements

After the retention period, we securely delete or anonymize your information.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected].

9. Cookies

Our website uses cookies to enhance user experience. See our Cookies Policy for detailed information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors without parental consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Email: [email protected]
Address: 27 Thornton Square, Leeds, West Yorkshire, LS6 2BW, United Kingdom

14. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: whispering-route.com
Helpline: 0303 123 1113